Cancellations and refunds

Last updated 8 October 2026

Try it first

Every account starts with a 14-day free trial, with no card needed, so you can see whether Tickd works for your team before you pay anything.

You can cancel at any time on the Billing page in the app. No notice period, no cancellation fee.
Your plan keeps working until the end of the month or year you have already paid for. After that, nothing more is charged.
You can change your mind and keep your plan until that date.
When the plan ends, your account becomes read-only. You can still sign in and see your records for 30 days.

We don't refund part of a month or year you have already paid for, or the setup fee once your account has been set up.
Fewer users take effect from your next renewal, so there is nothing to refund when you remove users.
If we charged you in error, or charged you twice, we refund the full amount.
If South Africa's Electronic Communications and Transactions Act gives you a cooling-off right as a consumer, you may use it as that Act allows, and we refund any payment it covers in full.
Refunds go back to the card you paid with, through Payfast, and you get a credit note in the app.

For a refund or any question about a charge, email hello@tickd.co.za with your business name and the invoice number.